It was nearly a decade ago that I was invited to the Rich Center for Autism on Youngstown State University’s campus. I receive many invitations to tour local facilities, and I am always touched by the incredible work being done in our communities, but for some reason this trip was extra special for me.

I know – first-hand – what it takes to create a quality experience for customers. It involves everything from ensuring you are serving great food to hiring quality people. Are your floors clean? Are your counters sparkling?