I am humbled and deeply honored by the top award we just received from Panera Bread
As a person who grew up in the food service industry, I know – first-hand – what it takes to create a quality experience for customers. It involves everything from ensuring you are serving great food to hiring quality people. Are your floors clean? Are your counters sparkling? Is your staff smiling? Are your customers satisfied and coming back? Are your windows clean? Is your marketing working? Do you have responsible food suppliers? Are you seizing opportunities for growth and expansion?
I could keep going, but I think you understand that it takes a lot.
Most of all, it takes a staff that is dedicated to excellence.
I am so proud to tell you that we have that kind of staff – people who care about what we do.
And I am not the only one who thinks this way.
Panera Bread, LLC, has awarded us franchisee of the year, the top award that a franchisee owner can receive from the Panera corporation.
We were presented the award in March 2017 at a ceremony in Nashville, Tenn. at Panera Bread’s “Family Reunion,” a gathering of Panera franchisees that is held once every five years.
I accepted the award on behalf of our Covelli Enterprises/Panera Bread family in front of thousands of general managers, district managers, and support staff on both the company and franchisee side. I still feel the excitement of that moment!
To say that I was proud to accept this award would be a dramatic understatement.
I couldn’t stop smiling because I know how significant this award is. It is given to Panera franchisees who achieve operational excellence, market/real estate growth, café openings, market acquisitions and financial metrics.
I am humbled and honored, but if I can be completely candid, I am not surprised. We have a team that is second-to-none and customers who are an absolute joy to serve.