The story of Covelli Enterprises: Building by adhering to a core philosophy of doing what’s right
After climbing the “Golden Arches,” Covelli Enterprises adheres to a core philosophy: Treat employees and customers with respect and dignity; give back.
The décor is different and so are the menus. But the underlying philosophy and the operating practices of all restaurants that are part of Covelli Enterprises are the same today as they were in 1959 when the late Albert Covelli opened the first McDonald’s Restaurant in Warren, Ohio.
Big company, simple philosophy
Employees are valued
Covelli Enterprises works to promote staffers to managers, if they are interested, and also ensures that employees are well-trained.
Another critical component of the Covelli management practice is to invest a great deal in employee training. “We have found that our people really value what they learn. Look at me, I am still using what I learned 40-plus years ago as a McDonald’s employee. Plus, it enables them to perform their jobs confidently and to enjoy their work more,” Covelli said.
Covelli also works to ensure that all restaurants are properly staffed so that no workers have too much to do and become exhausted. “We always want to do the right thing for our employees and I think we have succeeded with that,” Sam Covelli said. “We encourage our employees to always be telling us how we can improve.”
Covelli said some of the best ideas for changes or improvements originate with employees.
“They’re closest to the customers and to our products and we really value what they have to say,” Sam Covelli said.