A longtime employee at Cincinnati’s Gilmore café, associate Lynn Hillenbrand is a familiar face to many local residents who are regulars of the cafe. Customer-upon-customer submit positive comments about Lynn on a regular basis – one recently referring to Lynn as a “great face of the organization!” And from another, “Lynn is a wonderful employee. She does a good job and represents Panera bread very well.” In addition, Lynn’s café staff respect her amazing customer service and helpfulness. “We have around 20, if not more, regular customers that Lynn knows by name,” says the Gilmore general manager, Danielle Conley. “She engages them with the same warmth as though they were a friend coming over for a cup of coffee each morning.” According to Conley, Lynn is also always willing and ready to help around the café. From completing large orders in the morning, to filling soups for the line at lunch, Lynn goes the extra mile year-after-year!
The North Charleston dynamic duo at Ashley Phosphate, Tonyia Callier & Jenni Hubenthal, exemplify the epitome of the word “teamwork.” From taking our guests’ requests in a concise and thoughtful manner, to excellent collaboration and follow-through with each and every order that always goes above and beyond expectations, their General Manager, Becca Bryan, can’t say enough about these two employees. In addition to executing the “gold standard” with our guests, Becca says just their mere presence elevates morale. “They definitely have a true passion and love for their work and you can see it when you come into our café,” says Becca. In addition, Regional Director of Operations, Ashli Miles, couldn’t be more grateful to have these two as a part of her cafe region, and says it brightens her day when she walks into the Ashley Phosphate café and sees them working. “These employees have qualities that we can’t teach: they are friendly, positive, hardworking, and they also make the people around them better without even knowing it.” THANK YOU, “dynamic duo,” for being a true illustration of “Panera warmth!”
Even in the toughest of circumstances, Ayrien Grissom, Certified Trainer from Cincinnati’s Colerain bakery-café, puts forth her best effort to be genuinely friendly and helpful to every individual she encounters, from her fellow associates to the bakery-café guests. “It can be easy some days to grow tired or discouraged throughout a long shift, and Ayrien never complains, but continues to shine with kindness and helpfulness from the moment she walks in our bakery-café to the moment she leaves,” says her general manager, Becky Huber. In addition to working at Panera, Ayrien is also pursuing her college degree. But, according to Becky, “never treats her job as just a way to make money, but rather uses it to be a ‘shining star’ to everyone she meets.” Her coworkers value her dependability. Our guests value her amazing customer service. And, everyone that meets her values her genuine kindness. Thank you, Ayrien, for going the extra mile! And, thank you for just being YOU – one of our very best!
In and out of the cafe, Bob at our Independence, OH location in Cleveland, is the first to take initiative. He never minds going the extra mile to help out his entire team and guests. He makes everyone feel at home. Even on the tough days he can bring a smile to anyone’s face by singing one of his Irish songs. He never lets an employee’s birthday go unnoticed, and has been known for singing Happy Birthday tunes to several of our delivery customers. A customer wrote: “Robert always puts a smile on my face. I am so thrilled when I see he is going to be my delivery driver. We had a large breakfast order for our group and he made our morning. We love Robert.” What a guy! Thanks, Bob!
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