THESE AMAZING EMPLOYEES ARE DOING GREAT THINGS!

Strong closers are critical to the success of a café’s overall performance, and Jarell Cunningham of Cincinnati’s Gilmore bakery-café has got it down to a science! According to his general manager, Danielle Conley, Jarell is a consistent “closing crew star,” and one of her very best! In addition to being a reliable employee that she can count on to own the completion of daily tasks needed to successfully close out daily cafe operations, he’s an outstanding example of “Gold Standard” customer service. “He always has a positive and sunny attitude that translates to each customer he serves, “ said Conley. “And, he is always willing to help out anyone in the café, from associates to customers to managers, with a smile on his face.” THIS is true Panera Warmth, Jarell!

A longtime employee at Cincinnati’s Gilmore café, associate Lynn Hillenbrand is a familiar face to many local residents who are regulars of the cafe. Customer-upon-customer submit positive comments about Lynn on a regular basis – one recently referring to Lynn as a “great face of the organization!” And from another, “Lynn is a wonderful employee. She does a good job and represents Panera bread very well.” In addition, Lynn’s café staff respect her amazing customer service and helpfulness. “We have around 20, if not more, regular customers that Lynn knows by name,” says the Gilmore general manager, Danielle Conley. “She engages them with the same warmth as though they were a friend coming over for a cup of coffee each morning.” According to Conley, Lynn is also always willing and ready to help around the café. From completing large orders in the morning, to filling soups for the line at lunch, Lynn goes the extra mile year-after-year!